Patient Access Associate

Overview

UnityPoint-St. Luke's

Full-Time & Part-Time positions availalbe

Timely and accurate deposit of receipts and refunding monies due patients or insurance companies.

Facilitate the patient intake process by performing quality functions for registering patients into the hospital computer system.  This highly visible position must be aware of the importance and impact the position has on the hospital public relations.  Positive human relations skills are necessary and required to be exhibited at all times. 

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.


• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.


• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.


• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.


• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

Responsibilities

Patient Access Associate          

• Has working knowledge of all department duties and responsibilities.


• Provides timely, courteous registration services.


• Ensures accurate registration and verification of patient information and updates patient information as appropriate, including precertification and approval requirements.


• Greets and receives incoming patients providing quality customer service.


• Facilitates patient registration through performance of pre-registration procedures.


• Completes scheduling of diagnostic and therapeutic services.


• Provides documentation in patient document file in accordance with department policies and procedures


• Performs clerical functions which support patient care and business services as designated by shift duties or as assigned by supervisor.


• Answers telephones, questions and refers patient calls to appropriate person.


• Attends and participates in scheduled department meetings.


• Is aware of hospital and department compliance requirements for federally funded healthcare program (e.g., Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.


• Purposefully conducts all aspects of the job in an ethical manner in support of the hospital's commitment to ethical behavior in all areas of personal and professional activity


• Interacts with other hospital departments providing appropriate registrations as needed.


• Prepares deposit to be sent to bank.


• Applies payments to patient accounts.


• Prepares cash report for accounting.


• Applies non-patient cash to general ledger accounts.


• Reviews credit balance patient accounts.


• Keys patient refunds into computer.


• Prepares check requests for insurance company refunds.


• Prepares cash and payment transfers.


• Receives vending receipts from Nutrition and Food Services.


• Handles bank bags for Volunteer Services.


• Balances lock box deposit and prepares for data entry.


• Willing and ready to assist other team members with their duties as time permits or need arises.

Qualifications

Education:

High School graduate

Experience:

2 years customer service

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Obtain CPI/MOAB (Management of Aggressive Behaviors) Certification within 6 months of hire and maintain certification by-yearly

Knowledge/Skills/Abilities:

·   Read, write and speak fluent English

·   Demonstrates the ability to multi-task and work in an organized, efficient, and process oriented manner

·   Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, life style and back grounds in accordance to the affiliate’s mission and vision. 

·   Possesses complex problem solving skills in reasoning through work related issues

·   Demonstrates the ability to adapt to change

·   Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision

·   Keyboarding skills required

·   Coordinates work to achieve maximum productivity and efficiencies with little or no supervision

·   Intermediate analytical ability, proficiency with spreadsheets

·   Ability to operate: PC, Calculator, Copier, printer/fax machine

Other: