Account Training Manager

Job Summary:

The Account Training Manager is responsible for the development of brand training tools/materials for the field team and managing one or more of Winston’s brands/clients. In addition, this role will oversee up to 10 locations of a major retailer in a designated region. In this position, you will collaborate cross-functionally with the Account Management, Field Operations, recruiting teams and retailer store management to ensure 100% execution of all client projects. This role will also ensure the implementation of visual initiatives directed by Winston and the retailer in apparel, footwear, and accessories is being executed consistently across all locations. Each store location has a Lead who this role manages and will be reporting daily store visit reports and photos of work executed. This role will require you to travel to each location monthly work with designated store teams and provide guidance.

Key Responsibilities:

• Execute brand training tools to ensure that all talent is prepared to execute visits to meet the client visit expectations, execution of tasks, and reporting requirements
• Provide direction and strategy guidance to the field team, rooted in firm decision making and creative solution finding, when overcoming obstacles in the field
• Ensure store visit reports/photos for brand projects are to the Winston standard for client review and coach field team to raise the communication standard and/or merchandising abilities, by providing coaching and feedback to field team on a consistent basis
• Support Field Training Associates (FTA) development on respective brands in conjunction with the Regional Manager.
• Lead and manage a regular schedule of store teams and visitations to inspire, coach and develop the team members in delivering the best store experience and support a client-centric environment
• Promote a culture and set the pace of excellent visual standards to drive the consumer experience
• Work cross functionally with Winston District Visual Managers on store execution, opportunities, and challenges
• Implement visual merchandising tests
• Provide suggestions that will affect sales and identify consumer traffic patterns

Experience Requirements:

• 3+ years of management experience within a department, specialty, or retail chain
• Previous work as a retail coordinator or visual manager, preferred
• Excellent and proven training, coaching, and presentation skills
• Experience managing a team of 20 or more people
• Experience working cross-functionally in a team
• Experience managing a client within an agency a plus
• People Management, development and assessment resulting in a strong team
• Professional and influential demeanor with senior and middle management at retail and with clients
• Ability to adjust to change regularly and be motivated by working with a variety of brands, categories, and retailers
• Strong work ethic; dependable and committed
• Goal driven, with an ability to multi-task and problem solve
• Strong leadership, organization, written and verbal communication skills
• Flexible, adaptable, dependable, and trustworthy to work independently
• Able to travel up to 10 days a month planned weeks out for store visits Monday - Friday
• Intermediate computer skills (Excel, Word, PowerPoint, and email), able to use wi-fi.
• Willing to learn new proprietary systems of Winston
• Able to lift and carry up to 25 lbs.