Associate Relations Manager - Remote

Lowe's Remote
relations manager remote relations employee relations ar labor human resources team complaint investigations consultants enterprise education
January 10, 2023
Lowe's
Mooresville, North Carolina

The primary purpose of this role is to execute strategies to maintain a positive employee relations environment and manage a team of Associate Relations Consultants (investigators) that handle all employee complex, high-risk workplace complaint investigations. This role will also provide strategic and tactical support on employment resolutions and manage the company's guiding principles and practices around employee investigations. This role requires very extensive knowledge in Associate Relations and experience supporting union free environments.



Key Responsibilities



Supervises and leads a team of Associate Relations Consultants or AR Supervisors and their team of AR Advisors, for investigations into associate relations concerns and unfair labor practice allegations.



Executes employee relations guiding principles and strategies that align to the company s culture while optimizing employee engagement.



Leads or conducts confidential investigations with different s of complexity and risk, with support from AR Consultants or AR Supervisors and their team of AR Advisors



Accountable for on all employee workplace complaint investigations and may be consulted for escalated open-door issues.



Provides guidance on case management and policy interpretation that aligns to local, state and federal laws and statutes and company policies and practices.



Partners with HR and business leaders to build strong partnerships and develop proactive positive employee relations strategies that drive business objectives.



Cultivates and maintains trusted and productive relationships with human resources, legal, business operations leaders across the enterprise.



Provides coaching, guidance and expertise to leaders to address employee conduct and performance related concerns.



Ensures corrective/disciplinary actions are implemented consistently, fairly and legally across the enterprise.



Inspires, motivates, develops and influences individuals and teams.



Analyzes and provides recommendations for identified trends through benchmark reports, litigations, employee relations case management, etc., resulting in improved positive employee engagement



Supports and facilitates education and training across the enterprise on positive workplace practices for employees and leaders.



With guidance from the AR Director, manages and executes the labor relations hotline procedures.



Advocate for fair and appropriate pro-associate workplace practices in accordance with the company s mission, core leadership behaviors, and legal parameters.



Stays apprised of labor & employee relations and general human resources trends by maintaining strong connections with positive employee relations professional organizations (e.g., CUE, Inc., etc.) as well as other human resources/employee relations and retail-focused organizations (e.g., RILA, SHRM, etc.).



Required Qualifications



Bachelor s Degree in Human Resources, Labor Relations, Industrial Relations, Business or equivalent



7 years multi-state, multi-location environment



7 years experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization



5 years managing workplace complaint investigations, employee advocacy and EEP compliance



5 years experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)



Excellent verbal and written communications skills



Ability to establish trust and credibility



Able to work effectively at all s in the organization



Excellent program facilitation skills



Ability to travel and work under stressful situations



Preferred Qualifications



Master s Degree in Human Resources, Labor Relations, Industrial Relations, Business, J.D.



Bilingual in English & Spanish



About Lowe s:



Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE� 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.



EEO Statement



Lowe s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



Pay Range for CA, CO, NJ, NY, WA: $90,000.00 - $150,000.00 annually



Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits . Pay Range for CA, CO, NJ, NY, WA: $90,000.00 - $150,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .


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