Claims Adjuster Trainee
Direct Auto Insurance
Winston-Salem, North Carolina
training
insurance
written
customer service
representative
time management skills
management
management skills
judgment
injury
policies & procedures
training programs
supervisory
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November 26, 2022
Direct Auto Insurance
Winston-Salem, North Carolina
Primary Purpose
- Learn to handle most aspects of auto claims
- Develop a basic understanding of the content of policies written by the company
- Develop a basic understanding of the insurance industry and the organizational relationships of the company
- Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
- Learn how to determine subrogation or fraud potential and how to handle
- Develop a basic understanding of systems and technology used within the company
- Identify customer needs and works to meet those needs using appropriate customer service skills
- Perform other projects and assignments as directed
- Bachelor s Degree or in-lieu of degree equivalent education, training and work-related experience
- Successfully completes Claim Representative trainee program
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Obtaining/Maintaining appropriate licensing or educational requirements
- Learn customer service and time management skills through training classes as part of the trainee program
- Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage
- Develop understanding of claim policies & procedures; refers questions to supervisor
- Learn to interpret and apply written coverage accurately to establish claim and determine an action plan
- Develop ability to handle repair/replace decisions
- Develop labor judgment skills and learn to complete simple estimates accurately
- Learn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnel
- Develop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claims
- High degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical
- Negotiation skills are important for resolving claims
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- Gains a general understanding of insurance law as it relates to claims
- Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviors
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