Collector – $20/hr. + Incentives (Remote after On-site Training) Virtual Hiring Event
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Jobs Near Me Today Indianapolis, IN – Collector – $20/hr. + Incentives (Remote after On-site Training) Virtual Hiring Event
Location:Indianapolis, IN
- Dental insurance
- Employee stock purchase plan
- Health insurance
- Disability insurance
- On-site gym
- Customer service
- Windows
- Communication skills
- High school diploma or GED
As a Collector you are responsible for assisting delinquent customers to bring their accounts current. Collectors will need to effectively communicate with customers via telephone; excellent verbal and written skills are required. You will actively listen to customers in order to provide solutions and programs that best fit the customer’s needs. Collectors must ensure compliance with all company, state and federal regulations.
Sallie Mae’s benefits include:
$20/hr. Starting Rate + Monthly Incentives
Primarily remote after training
Medical, dental, and vision insurance
Paid time off plus company paid holidays
401(k) plan plus company match
Promotional opportunities
Tuition reimbursement
On-site cafeteria and fitness center
Eligibility for most benefits begins within first 30 days of employment
Responsibilities:
Effectively communicate with customers about the status of their account and explain available repayment options
Effectively overcome objections when customers decline provided repayment options
Adhere to an established call flow while actively engaging with customers
Balance the requirement of taking inbound calls and making outbound calls
Effectively navigate multiple systems throughout the phone call
Maintain clear, concise and accurate documentation of collection activities
Compliance with federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Perform skip tracing activities with the intention of locating delinquent customers
Immediate implementation of information gained through training sessions, management feedback and policy changes
Achievement of assigned monthly goals including all productivity standards
Achievement of personal goals in addition to team and company objectives
Knowledge, Skills and Abilities:
Goal oriented, seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Extremely reliable; able to adhere to strict attendance requirements
Strong written and verbal communication skills
Ability and willingness to follow written and/or verbal instructions; ability to adapt to change
Strong organizational and problem-solving skills
Ability to learn a new collections computer and phone system
Required Qualifications:
Education:
High School Diploma
Experience:
Minimum of six months in a customer facing environment
PC experience in a windows environment
Basic keyboarding skills
Previous collections, sales or customer service experience preferred
Hours:
Training period Monday – Friday 8am-5pm (onsite) 4-5 weeks
After Training period (Primarily Remote)
2 Days 8 AM – 5 PM
2 Days 12 PM – 9 PM
Friday Hours: 1 Friday per month 12 PM – 9 PM; All other Fridays 8 AM – 5 PM
Minimal Saturday shifts 8 AM – 12 PM (Typically a few per year)
What You’ll Get at Sallie Mae:
Comprehensive Compensation and Healthcare Benefits (Medical, Dental, Vision plans)
Financial Well-being: 401(k) company match, employee stock purchase plan, and basic life insurance and short-term disability are provided to employees at no cost
Work/Life Balance: Paid time off, time off to volunteer, and tuition reimbursement. In addition, after 6 months of employment, primary caregivers receive 12 weeks of 100% fully paid time off and secondary caregivers are eligible for 4 weeks of 100% fully paid time off, for birth or adoption
Wellness: Fitness centers/gym subsidies, free Fit bit with step challenges, and wellness education
Paid parental leave
Minimum of six months of progressive work experience
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Preferred dress code
Business (business suit, tie)
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.