Service BDC Representative

Molle Toyota is fast growing and is looking for an experienced full-time Customer Service Associate to join our Service Care Team. If you’re looking for outstanding compensation potential and have the drive and desire to meet our goals while maintaining the highest commitment to truly exceptional customer service, then this is your chance and opportunity to join the Molle family and experience the Molle difference!

Job requirements for a BDC Representative:

• Candidates must possess strong communication skills and a minimum of 1-year customer service experience, handling a high volume of phone calls.
• Knowledge and experience with ERA, Reynolds & Reynolds, Reynolds Ignite and X-Time preferred, but not required.

Primary Responsibilities:

• Answers incoming service calls in an efficient and timely manner.
• Works with customers to schedule service appointments; estimating the time needed to do the repair, taking into account the customers’ schedule.
• Respond to all email inquiries appropriately and in an efficient and timely manner.
• Obtains price quotes on requested services from customers.
• Order special order parts for customers.
• Contact customers regarding upcoming appointments.
• Monitor customer appointment schedule and modify as needed.
• Contact customers to schedule appointments for next service (if not already scheduled).
• Communicate and inform customers of open safety/campaigns, if eligible.
• Process follow up surveys regarding past service.
• Follow up and contact customers when ordered parts have arrived.
• Follow up with customers on recommended and declined services.
• Participate in organized customer retention and loyalty programs.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Must be CSI driven.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving customer service issues.
• Organizational skills and attention to detail a must.
• Background check and pre-employment drug screening required.
• Salary is commensurate with experience.
• If you are able to meet and exceed these requirements and have the qualities of honesty, integrity, teamwork and are goal oriented, we want to hear from you. Pay is base hour wage plus commission.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)
• Multi-line phone systems: 2 years (Preferred)
• Dealership: 1 year (Preferred)

Work Location: One location