Senior Solutions Engineer

Itron, Inc. Raleigh, North Carolina
senior engineer delivery engineering grid management product introduction meter networking travel people .net 802.1x
January 19, 2023
Itron, Inc.
Raleigh, North Carolina
The work we do everyday matters! From modernizing the grid and ensuring safe, reliable energy and water delivery to creating smarter cities, you can make an impact with Itron. At Itron, you ll tackle complex projects, enjoy challenging work and help make a positive impact. Come show us what you can do.


The Solutions Engineer works as an escalation support resource for Support and Delivery departments. They often work with other cross-functional teams such as R&D Engineering, Systems Engineering, Program Management, Quality, Field Services, and Managed Services to help resolve issues.


They may also participate in New Product Introduction (NPI) projects to help emphasize supportability and quality and to help the Support department prepare to support the product or solution.


Job Duties & Responsibilities


  • Assist Delivery and Support teams with product support escalations.
  • Investigates and isolates product related problems. Works with internal employees to troubleshoot and characterize reported issues.
  • Documents and communicates issues and resolutions using a variety of formats. Logs issues, tracks progress and updates the customer, the department s involved and internal/external management. Creates and updates knowledge base documents.
  • Submits expense reports, timesheets, trip reports and customer issue updates in a timely manner
  • Participate in product technical training classes.
  • Participate in New Product Introduction projects.


Required Skills


  • This position typically requires 5+ years of related experience in the utility industry
  • .Net
  • RF/Wi-Fi
  • Metrology (meter programming/reading)
  • Smart Meter Networking protocols including: C12.22, 802.1x, DLMS COSEM
  • Smart Grid Application security
  • IP Routing and Switching-Including IPv4 and IPv6, UDP, TCP
  • Networking Equipment-Routers, Switches, Firewalls, Load Balancers and VPN routers
  • Operating system environments-Windows and Linux


Preferred Skills


  • Experience with Itron products
  • Experience with coding


Education: Bachelor s degree in related field (Computer Science, Computer Engineering) or equivalent work experience.


Travel: 0-10%


Location: The position is based out of Raleigh, NC and will require occasional travel to the office.


Physical Demands: This is a typical office job, with no special physical requirements.


Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email [email protected].


Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.



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