Senior Solutions Engineer
Itron, Inc.
Raleigh, North Carolina
senior
engineer
delivery
engineering
grid
management
product introduction
meter
networking
travel
people
.net
802.1x
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January 19, 2023
Itron, Inc.
Raleigh, North Carolina
The work we do everyday matters! From modernizing the grid and ensuring safe, reliable energy and water delivery to creating smarter cities, you can make an impact with Itron. At Itron, you ll tackle complex projects, enjoy challenging work and help make a positive impact. Come show us what you can do.
- Assist Delivery and Support teams with product support escalations.
- Investigates and isolates product related problems. Works with internal employees to troubleshoot and characterize reported issues.
- Documents and communicates issues and resolutions using a variety of formats. Logs issues, tracks progress and updates the customer, the department s involved and internal/external management. Creates and updates knowledge base documents.
- Submits expense reports, timesheets, trip reports and customer issue updates in a timely manner
- Participate in product technical training classes.
- Participate in New Product Introduction projects.
- This position typically requires 5+ years of related experience in the utility industry
- .Net
- RF/Wi-Fi
- Metrology (meter programming/reading)
- Smart Meter Networking protocols including: C12.22, 802.1x, DLMS COSEM
- Smart Grid Application security
- IP Routing and Switching-Including IPv4 and IPv6, UDP, TCP
- Networking Equipment-Routers, Switches, Firewalls, Load Balancers and VPN routers
- Operating system environments-Windows and Linux
- Experience with Itron products
- Experience with coding
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