Director Operations

Director of Operations

AmSurg

Must live in Missouri or Kansas

Envision's core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback


• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other


• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher


• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect


• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health


• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We currently have an exciting opportunity available for an experienced Director of Operations!

The Director of Operations (DOO) is key to building strong local partnerships with our physician leaders. This role oversees governance of Ambulatory Surgery Centers (ASCs) and is responsible for optimizing center operations to enable growth. Oversight typically includes up to $69M in revenue in a multisite and multimarket environment. Responsibilities include building strong leadership pipelines, developing growth strategies for the region, and management of the P&L of Ambulatory Surgery Centers in partnership with the ASC center administrator and physician partners.

Strategy and Growth

• Responsible for execution of center strategy with support from Regional Vice President (VP) in development of local strategy


• Identifies opportunities to enable growth of center including service line offerings and organic growth


• Executes and supports corporate initiatives to implement at assigned ASCs


• Align with marketing initiatives and collaborate with the Regional Marketing Director and market developers to execute on drivers of volume growth


• Collaborate with the VP and SDVP in developing strategy and oversight to the facility Partnership


• Take lead on business development and other strategic planning initiatives providing the initiative to get ASC and board buy-in and execution of the strategies


• Work with VP and SDVP to develop and execute on strategies to grow case volume, reduce expenses, improve patient experience and outcomes


• Manage health system partner and provider equity group relationships to drive clinician satisfaction and operational success

Operational Management

• Oversee ASC governance (e.g., prep for and run board meetings) for reliable decision making


• Tactical management of ASC initiatives and day-to-day operations


• Mentors and trains Center Administrators; coordinate onboarding and learning and development program


• Coordinate with Clinical and Revenue Cycle Management team as needed to driver performance and improve revenue cycle key performance indicators (KPIs)


• Build and manage relationship with ASCs and physicians and schedule on site visits as business needs require and at a minimum quarterly


• Develop and mentor Center Administrators regarding all business office functions focusing on critical functions such as clinical and revenue cycle to ensure operational alignment, priority setting and execution of overall management


• Work with Center Administrators to deliver best in class staffing models as well as monitor full-time employee (FTE) utilization and make recommendations to promote cost-effective labor hour practices


• Act as a backup to the ASCs administrative functions such as payroll and payables in the absence of the Center Administrator or other personnel as warranted


• Partner with corporate functional experts and support departments in a matrix organization to execute on management functions such as IT, HIPAA, audits, human resources, training and development, policies, procedures, quality, revenue cycle, and procurement


• Develop and/or identify best practices and ability to motivate adoption of new opportunities


• Mitigate legal issues in collaboration with VP of Operations and the legal department.


• Develop and execute on action plans at the ASC level by identifying opportunities and removing barriers

Customer Relationship Management

• Support recruitment and retention of physicians for business development and market development


• Effectively collaborate and communicate with partners and ASC stakeholders


• Articulate corporate initiatives and partner to develop plans to support and implement


• Broker all appropriate AMSURG resources when needed - knows when, how and why to engage them


• Maintain ownership of situations when AMSURG resources are engaged to ensure satisfactory resolution


• Collaborate with the VP on governance and fiduciary responsibilities for the ASC


• Schedule and lead quarterly Board meeting agendas for each assigned ASC and solicit input from Physician partners and other stakeholders; capture board meeting minutes for transparency, legal and regulatory requirements


• Monitor and follow through on all action items identified during and outside of quarterly board meetings for the ASC


• Responsible for governance oversight in all operational areas including:


• Quality oversight


• Operational Efficiency


• Labor Market/Staffing


• Policy and Procedures


• Risk Management


• Regulatory compliance


• Patient Experience


• Information Technology- Risk Mitigation, Security


• P&L

Financial Management

• Manage and report on ASC financial performance


• Develop and manage center budgets and distribution process with support from VP


• Work with Center Administrators for annual capital requests to help drive growth and manage aging equipment


• Responsible for overall management of the financial performance of assigned centers - meet volume and EBITDA targets


• Ensure awareness of financial performance and answer questions on variances to budget and expectations


• Budget and forecast the P&L for assigned ASCs with input from the facility stakeholders and VPs


• Revenue Cycle Management of assigned ASCs to ensure A/R benchmarks are met and cash flow is efficient and effective

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Excellent customer service skills


• Excellent interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers


• Strong leadership, management, and organizational skills


• Understanding of healthcare trends and their relationship to Ambulatory Care


• Able to juggle multiple projects, accustomed to tight deadlines while maintaining excellent attention to detail


• Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, physicians, and staff


• Self-motivated; ability to work without direct supervision


• Ability to integrate and harmonize diversified functions


• Ability to understand, influence, and partner with others


• Excellent judgment and decision-making skills; able to resolve problems quickly and effectively

Education/Experience

• Bachelor's degree and/or master's degree in business, healthcare administration or relevant field, and/or equivalent work experience


• Minimum ten (10) years of healthcare management experience; prefer experience managing at a minimum up to $69 million in revenue


• Experience in contract negotiations and with managed care models within a complex


• Multi-state healthcare system experience preferred


• Minimum three (3) years' experience managing healthcare operation staff


• Knowledge of operations in an outpatient or physician specialty service line preferred


• Clinical and/or Revenue Cycle Management experience is preferred

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

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