Senior Director, Data & Analytics

See yourself at TwilioJoin the team as our next Senior Director of Data & AnalyticsWho we are & why we re hiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.About the jobThis position is needed to build, lead, and scale a successful data organization; across Data Analytics, Data Science, Data Engineering and Data Governance. Responsibilities In this role, you ll:Define a clear data strategy and roadmap for the organization by understanding the needs and use cases of the stakeholders, driving alignment around prioritization, and ensuring execution of the roadmapArchitect and implement large-scale data processing infrastructure that enables analytics, data science, and machine learning in a cloud environment supporting hundreds of concurrent usersOperationalize data governance and management framework and approach across all data domainsProvide strategic leadership to grow and align data science and data engineering platforms into esteemed and commercially viable centers of excellence.Partner with software engineering teams and data stewards to model foundational schemas, and establish data contracts to improve production-level data quality at every stage of the data lifecycleCollaborate with the executive team to re-imagine Twilio's data ecosystem as a translational engine wherein scientific talent drives innovation.Serve as a role model as a responsible and accountable working leader.Prioritize creation of Data Assets (both internally and externally sourced)Build and maintain core data assets supporting major analytics and insights use cases across the organizationDesign and build a scalable data platform that can ingest, store, manage and stream massive amount of data while simplifying its analysis and processing to enable rapid development of high-quality data products and servicesDesignandoptimizedatapipelinesto supportdescriptiveanalytics,data science,andMLCreate Data Analytics solutions to business problems enabling increased competitivenessTogether with product management design and execute a roadmap to build a portfolio of differentiated, revenue driving servicesCollaborate with UX and software engineering teams to ensure easy discovery and licensing of data as well as a low-latency delivery of and high-uptime access to the data products and servicesImplement a data governance policy for data management of partner/3rd party data to ensure data privacy compliance with GDPR and CCPAPartner with software engineering teams in designing data request/delivery APIs and the creation of a standardized metering and instrumentation approach for all data productsDesign and implement an experimentation platform for the agile, but secure, testing of data products and servicesDrive continual improvements for reliability, performance, scalability, and quality and own associated KPIsBuild and mentor a world class team of data engineers, expanding the impact and reach of data at TwilioServe as strategic advisor to the executive team. Using data to deliver insights, you will impact and influence decision making of key performance drivers.Build a multi-year strategy around data. Ensure we are thoughtful about what data we collect, growing it where possible and useful, and that we are using it to its full potential.Build a framework for data investments that ensures we are appropriately balancing R&D with products that deliver strong return on investment.Act as a champion for a data-driven culture and share the best operating practices within as well as outside the Data team.Champion the use of data throughout the organization, work to ensure our strategic planning is guided by data.Be a leader with vision - what other questions should we be asking and answering? Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7 or more years of experience in the data engineering and software development life cycle5 or more years of team