Field Reimbursement Manager - Chicago, North -Remote

357882BR Job ID: 357882BR Job Description: Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly. The Field Reimbursement Manager (FRM) proactively provides education and support to appropriate providers and their offices/staff on reimbursement programs for designated therapeutic products in their defined geography / aligned accounts. This role serves as the key contact and lead for reimbursement and access support-related matters and are responsible for being the local market access expert on payer, policy and processes and navigating systems and/or universities to support patients. Additionally, the FRM will analyze reimbursement and access issues and serve as the local access and reimbursement resource for field sales force personnel and region management. The FRM will need to coordinate and communicate cross functionally within Novartis Pharmaceuticals Corporation (NPC) (i.e., Field Sales, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management and applicable third-party affiliates). Your responsibilities will include, but are not limited to: Provide live face-to-face and virtual engagements, using approved tools, to support and address questions about coverage requirements and educating physician office staff on the use of the patient assistance programs and call center support services, including web-based provider programs. Serve as payer expert for defined geography and proactively communicates changes to key stakeholders in a timely manner. Maintain and grow knowledge of national, regional, local and account market dynamics including coverage and coding Identifies market access trends from local, regional or national payers in territory, and partners with purpose internally to enable appropriate patient access and/or externally to support patient pull-through. Maintain and grow knowledge of hub and specialty pharmacy channels to improve practice and patient support Offer assistance from prescriber decision through to access, supporting the entire Reimbursement journey from start form submission through payer prior authorization to appeals/denials requirements procedures and forms. Reviewing patient-specific information in cases where the site has specifically requested the assistance and patient health information is available in resolving any issues or coverage challenges Adapts and pivots to manage change and complexity: agility to flex when markets, policies and dynamics change; proactive and reactive managing through conflict; navigates complexity of accounts and patient journey Work with internal partners to build strategic patient access and reimbursement account plans and review franchise, market access, and PSS business plans and objectives. Coordinating with other patient support service program representatives and with the field sales force, if necessary. Collaborate with Area Reimbursement Lead (ARL) appropriately to share insights into customer needs, potential barriers and payer issues/opportunities for product access Effective account management: uncovering customer insights through effective questioning; critical thinking and problem solving; disseminating data and information to partners. Under guidance of the RD, provide reimbursement insights to local field teams, and Novartis home office functions as needed. This position can be based remotely near Chicago. (There may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 35% travel. Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. The pay range for this position at commencement of employment is expected to be between $XX and $XX/hour OR year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. \n\n\n\n Position Title: Field Reimbursement Manager Chicago, North -Remote Minimum requirements: What youll bring to the role: Education: Bachelors Degree required. Advanced degree preferred. Experience: Minimum three years' experience in public or private third-party reimbursement arena or pharmaceutical industry in managed care, clinical support, or sales. Experience with specialty products acquired through Specialty Pharmacy networks Experience with coding, billing and in office support programs Prior account management experience or prior experience with complex accounts (Payer landscape, high patient volume, large systems). Knowledge of Managed Care, Government, and Federal payer sectors, as well as Integrated Delivery Network/Integrated Health Systems a plus. Specialty pharmacy experience required (ability to teach an office the entire process from script to injection). Ability to operate as a "team player" in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals Ability to travel and cover large multistate geography territories, at least 50% travel required, based on geography and territory/targeting make up. Candidate lives within assigned geographic area Preferred Qualifications Ability to manage multiple products Strong teamwork abilities Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while were proud of this, we know there is so much more we could do to help improve and extend peoples lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the worlds toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. While Novartis does not require vaccination for Covid-19 or proof of a recent negative test result for Covid-19 at this time, employees working in customer-facing roles must adhere to and comply with customers (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to . Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: USA Work Location: Chicago, IL Functional Area: Sales Division: PHARMA Business Unit: US PHARMA Employment Type: Regular Company/Legal Entity: Novartis Pharmaceuticals Commitment to Diversity & Inclusion:: The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Shift Work: No Early Talent: No