Remote Telecommunications Customer Success Director
VirtualVocations
Remote
remote
customer success
director
customer success
adoption
remote
director
accounts
churn
health
journey
governance
collaboration
November 21, 2022
VirtualVocations
Norwalk
FULL_TIME
A telecommunications company has a current position open for a Remote Telecommunications Customer Success Director.
Individual must be able to fulfill the following responsibilities:
Maintain a portfolio of accounts with low churn, high adoption, and high health scores
Shepherd customers through an optimal customer journey
Maintain an effective account governance process in collaboration with customers key stakeholders
Qualifications for this position include:
Familiarity with customer success organizations
Strong orientation toward problem solving with a systematic and managed approach
Bachelors Degree
5+ years of Customer Success or Account Management experience
Experience driving usage and adoption of software services
SaaS experience
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