Sr. Desktop Engineer

Description

Job Description:

Leidos has an opening for a Sr. Desktop Engineer to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. This position will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.

The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC with an estimated 50% of work performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have extensive hands-on experience with Windows 10 as well as packaging, deploying and supporting software for Windows operating systems and supporting group policy. The candidate must also have practical experience government security standards, and workstation security hardening.

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 12+ weeks.

If this sounds like the kind of environment where you can thrive, keep reading!

You will work closely with the component Customer Relationship Manager, Chief Engineer, and End User Engineering Manager and will be a part of the Desktop Engineering team on the following key tasks:

• Provide Tier 2 to 3 desktop engineering support.
• Complete incident tickets and service requests within SLA and in a modern tracking system
• Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
• Work with security, infrastructure, networking, and applications engineering teams to implement and maintain a workstation security strategy
• Package and deploy Windows workstation software in a hardened environment.
• Attend meetings with the customer as required.
• Provide written instructions for both workstation and application usage
• Provide weekly reporting of issues and projects
• Be able to troubleshoot and support Windows 10 workstations and software.
• Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
• Apply STIGS and VPR's as identified
• Provide white glove support to executive level customers
• Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Required Qualifications:

• Bachelors degree in Computer Science, Systems Engineering, or related technical field with 8+ years' experience providing tier II, III & IV support. High school diploma with additional years of experience may be considered in lieu of a degree.
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to work with a large diverse team supporting multiple customers in a shared team environment.
• Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments.
• In-depth knowledge of Active Directory Group policy as applied to workstations
• In-depth knowledge of end user workstations and technology to support end user workstations
• Experience with PIV and CAC authentication
• Provide support on a M-F business hours schedule in the eastern time zone
• Extended hour and weekend support as required by mission or emergencies.
• Excellent communication skills are required to effectively interface with customers up to the executive level.
• Ability to work on your own to successfully resolve issues while updating management.
• Ability to obtain and maintain a Public Trust clearance.
• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information, prior to start date
• Must be a U.S. Citizen

Desired Qualifications:

• 7 years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc.) administration support
• 8 years of experience in an operations role
• Experience with both on premise and SaaS deployments systems
• Government contracting experience, particularly with the DOJ
• DOJ or DOD Clearance
• ITSM knowledge and experience, particularly with ServiceNow
• MCSE: Mobility Certification
• Extensive knowledge of Windows 10 operating system
• Ability to create and speak to Microsoft PowerPoint presentations.

Salary range for this position: $100K to $125K

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.