Customer Service Representative

As a Customer Service Representative, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Responsibilities:

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative:

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  Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

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  Maintain accurate customer and territory records, facility records, and document all customer interaction.

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  Generation of reports

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  Monitor scheduled shipment dates to ensure timely delivery.

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  Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

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  Gain understanding of and adhere to Accounts Receivables policies and practices.

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  Verify price and terms in accordance with standard procedures and customer profitability profiles.

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  Multitask and work within multiple computer systems and communication platforms simultaneously.

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  Maintain a current knowledge of company products, policies and procedures

Customer Support:

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  Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

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  Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

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  Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

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  Identify customer requirements and expectations in order to recommend specific products and/or solutions.

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  The Customer Service Representative may perform other duties as assigned.

Job Qualifications

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  High School Degree or equivalent

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  Exceptional customer service and organizational skills

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  Accuracy and strong attention to detail

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  Effective verbal, written, and interpersonal communication skills

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  General computer proficiency including knowledge of MS Office