Content Developer/Launch Coordinator

Workforce Logiq Remote
content launch coordinator launch training team toyota content digital dealer materials written spanish
November 23, 2022
Workforce Logiq
Plano, Texas
FULL_TIME
Overview:


Magnit Direct Sourcing on behalf of Toyota is currently looking for a Content Developer/Launch Coordinator assignment for 12 Months in Plano, TX (remote). The Content Developer/Launch Coordinator will work with the Digital Customer Experience team..



This position is a 12-months assignment, with potential to extend, with a pay range of $28-30/hour.


  • Toyota is looking for a motivated, organized individual who can work collaboratively to support both Dealer Training & Deployment efforts and the Digital Retailing platform/program by assisting the Dealer Technical Launch Team.

  • Training responsibilities include uplifting current documentation/media, creating release notes, and creating/delivering new training materials.

  • Fluency in written and spoken Spanish language is a plus. The Digital Retailing responsibilities include maintaining and presenting the delivery checklist for technology deployments and backing up the current team’s onboarding tasks.

  • Additional responsibilities for both sides will include following up on requests and working with technology teams to identify and resolve launch issues.

Responsibilities:
  • Conduct Pre-Launch Configuration Sessions with Toyota/Lexus dealers to document their current tech ecosystem, describe go-live process/user account set-ups and explain basic program processes

  • Review and maintain program training materials and communications (written and multimedia) in both English and Spanish

  • Understand the Dealer Daily and SmartPath program goals and work with technology teams that support both programs

  • Assign access to users and systems from basic UI screens and provide activity tracking

  • Work with ticketing systems (ServiceNow and Jira) for technology launch set-up issues and provide reporting

  • Attend several regularly scheduled meetings with possibility of facilitating or note-taking.

Qualifications:
  • Strong knowledge of Microsoft Windows and Office 365 applications (Outlook, Teams, Excel, Word, & PowerPoint)

  • Training video creation mandatory, TechSmith Camtasia, Snag-It, Animoto, Power BI and web publication highly preferred

  • Proficiency in speaking and writing to deliver content to audiences

  • Fluent Spanish language skills to translate English materials preferred

  • Can consider candidates who are fresh graduates or interns, can be trained

  • Strong knowledge of computer hardware and mobile technology

  • Requires frequent interface with the user community

  • Excellent troubleshooting, problem solving and root cause analysis

  • Exceptional customer service

  • Self-Starter able to follow defined corporate processes and policies

  • Strong team worker, with excellent organization and time management skills

  • Professional demeanor with excellent written/verbal communication skills

  • Must possess a high level of quality and attention to detail.


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Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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