Content Developer/Launch Coordinator

Magnit Direct Sourcing on behalf of Toyota is currently looking for a Content Developer/Launch Coordinator assignment for 12 Months in Plano, TX (remote). The Content Developer/Launch Coordinator will work with the Digital Customer Experience team..

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  Toyota is looking for a motivated, organized individual who can work collaboratively to support both Dealer Training & Deployment efforts and the Digital Retailing platform/program by assisting the Dealer Technical Launch Team.
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  Training responsibilities include uplifting current documentation/media, creating release notes, and creating/delivering new training materials.
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  Fluency in written and spoken Spanish language is a plus. The Digital Retailing responsibilities include maintaining and presenting the delivery checklist for technology deployments and backing up the current team’s onboarding tasks.
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  Additional responsibilities for both sides will include following up on requests and working with technology teams to identify and resolve launch issues.

• Conduct Pre-Launch Configuration Sessions with Toyota/Lexus dealers to document their current tech ecosystem, describe go-live process/user account set-ups and explain basic program processes
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  Review and maintain program training materials and communications (written and multimedia) in both English and Spanish
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  Understand the Dealer Daily and SmartPath program goals and work with technology teams that support both programs
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  Assign access to users and systems from basic UI screens and provide activity tracking
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  Work with ticketing systems (ServiceNow and Jira) for technology launch set-up issues and provide reporting
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  Attend several regularly scheduled meetings with possibility of facilitating or note-taking.

• Strong knowledge of Microsoft Windows and Office 365 applications (Outlook, Teams, Excel, Word, & PowerPoint)
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  Training video creation mandatory, TechSmith Camtasia, Snag-It, Animoto, Power BI and web publication highly preferred
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  Proficiency in speaking and writing to deliver content to audiences
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  Fluent Spanish language skills to translate English materials preferred
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  Can consider candidates who are fresh graduates or interns, can be trained
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  Strong knowledge of computer hardware and mobile technology
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  Requires frequent interface with the user community
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  Excellent troubleshooting, problem solving and root cause analysis
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  Exceptional customer service
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  Self-Starter able to follow defined corporate processes and policies
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  Strong team worker, with excellent organization and time management skills
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  Professional demeanor with excellent written/verbal communication skills
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  Must possess a high level of quality and attention to detail.