Senior IT Vendor Management Professional (BPO)-2

Humana Remote
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November 23, 2022
Davenport, Iowa

Are you passionate about vendor management? Are you a critical thinker, results oriented, and process focused? Can you build collaborative partnerships with Business, Segment CIOs, and outsourcing partners? If yes, then you could become part of the Humana IT Vendor Management Office where you can use your experience and skills to promote the IT Vendor Management Office strategy and you will have enterprise wide impact and influence as outsourcing partners play a meaningful role to the success of the company.

The Senior IT Vendor Management Professional (Business Process Outsourcing) holds Humana's technology BPO partners accountable via performance management, contract compliance, and relationship management, thereby allowing internal partners to focus on providing solutions to enable the perfect member experience.

The Senior IT Vendor Management Professional (BPO) is responsible for coordinating IT stakeholder activities and relationships across assigned BPO IT departments and within Humana's IT organization. The Senior IT Vendor Management Professional will have experience in working with the Humana business and an understanding of all the related IT processes for BPO management.

The Senior IT Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Vendor Management Professional:
  • Represents the scope of the business relationship across such areas as financial performance, incentive programs, quality management, data sharing, connectivity, documentation, performance, operational improvements, and other areas as they relate to provider performance, team member experience, market growth, provider experience, and operational excellence.
  • Advises executives to develop functional strategies (often segment specific) on matters of significance.
  • Supports the information technology function, evaluates vendor performance, needs assessment, spend optimization, and risk management.
  • Directs the lifecycle activities for existing contracts.
  • Identifies new technology solutions and works closely with internal business partners to forecast future needs and develop cost-effective strategies aligned with business objectives.
  • Drives the strategy and selection of vendors.
  • Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.
  • Selects, develops and evaluates personnel to ensure the efficient operation of the function.
  • Begins to influence the department's strategy.
  • Makes decisions on moderately complex to complex issues regarding technical approaches for project components, and work is performed without direction.
  • Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
  • Bachelor's degree in Engineering, Computer Science, Business, or a related field
  • Minimum of 5 years prior vendor management experience and working with IT Associates.
  • At least 5 years of project leadership experience
  • Working knowledge of Microsoft Office applications, including Excel, and PowerPoint
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
  • 5 years of technical experience
  • Training in asset, vendor, contract, risk, or supplier management
Additional Information

COVID-19 Vaccination Policy

Humana and its subsidiaries require vaccinated associates who work outside of their homes to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements
  • WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.
Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required, an email will be sent from with instructions to add the information to the application at Humana's secure website.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Web Reference : AJF/481310870-795
Posted Date : Wed, 23 Nov 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Humana. Any external website and application process is not under the control or responsibility of Careerboard - Iowa Jobs

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