Remote Call Center Agent
Window Nation
Remote
remote
call center
team
sales
call center
lead
calls
cares
family
showrooms
hobbies
screenwriting
rock climbing
February 2, 2023
Window Nation
Dallas, Texas
Do you want to join a fast-growing organization where you can learn a new craft or build upon your current one? Do you like to have fun and be part of a team that cares about you and your success? Then you should consider joining Window Nation!
At Window Nation, we re third-generation window replacement experts who have been lucky to serve communities across the country for over sixteen years. We re proud to be a family-owned business started by two brothers looking to help families improve their most important asset: their home. Since we opened our first showroom in 2006, our company has grown to include 17 showrooms in twenty-one states. We re proud to be the third largest window replacement company in the United States but we re not stopping there. Our company continues to grow each year, and it s all thanks to our team of dedicated, driven employees who make up Window Nation.
When you work at Window Nation, you ll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing. We re a group of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers oh, and we also sell and install windows, doors, and siding. No matter what you re interested in, you ll find your fit at Window Nation. We don t take your decision to start or further a career with us lightly and we won t let you down when you do. Don t just take our word, listen to what our employees have to say! Meeting the Window Nation Team!
The Remote Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional, and ethical approach. The Call Center Agent will follow a script to determine the potential customer s need for our products and services, while building excitement and urgency to partner with Window Nation.
Core Role Responsibilities
Handle a high volume of inbound and outbound calls, setting appointments for our sales team
Exercise judgment and make timely decisions to promote smooth workflow
Overcome customer objections to maximize the quality and quantity of sales appointments
Manage appointments for the sales team including rescheduling, and cancelations
Adhere to a proven script to set customer sales appointments
Make decisions on lead eligibility by qualifying lead requirements
Enter data in our system with the highest level of accuracy
Basic Qualifications
High School Diploma, GED, or equivalent
2+ years in a food service or customer service-oriented field
Preferred Qualifications
Proficiency in Microsoft Office
Experience with MS Dynamics
Proven ability to be successful in a fast paced, dynamic environment
1+ years of telemarketing experience- Availability between 8:00 AM to 8:30 PM and on weekends
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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