Customer Service Representative

Five Star Call Centers Remote
customer service customer service representative service representative representative customer service remote chair electrical byod software login communication windows 8.1
October 9, 2022
Five Star Call Centers
Wichita, Kansas
FULL_TIME

Are you passionate about customer service? We’re hiring agents to assist in the extended warranty and protection plan industry using cutting-edge technology and providing top-notch customer service. You will assist customer with filing a claim to protect the products, they love and use everyday.


This can be a work-at-home position for individuals in the state of Kansas. There is also an onsite option if you reside in Wichita, KS. Work at home opportunities are not guaranteed depends qualifications being met. If a remote opportunity is offered you will be required to pass a background check.


If you qualify for remote work we have a Bring Your Own Device or equipment can be sent you option. Details below.


Equipment Provided Option - Equipment will be shipped to you. Available to Full time only.


  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment


Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace. Available for Full or Part time.


  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)


Hardware/Software Requirements:


  • Processor: Intel® Core™ i5 5200 Series or greater

  • Memory: 8GB on Windows 8.1 / 10 64 bits

  • Screen Resolution: 1280x768 or higher, dual monitors required.

  • USB headset

    • Click here for an example

  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

  • Firewall must be enabled (Will be checked prior to allowing login to system)

  • Click her for the BYOD policy for full detailed list of requirements


Qualifications


  • 1 year of customer service experience required

  • 1 year of previous call center or office background experience preferred

  • Customer focus and adaptability to different personality types

  • Maintaining composure in challenging situations

  • Ability to use technology effectively and productively

  • Previous remote work from home experience a plus

  • Quick learner and able to work independently

  • Type 35 words per minute accurately

  • Strong phone and verbal communication skills along with active listening


Responsibilities


  • Manage large amounts of inbound calls in a timely manner

  • Follow communication "scripts" when handling different topics

  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives

  • Skillfully change from one task to another without loss of efficiency or composure

  • Be available at your desk, maintaining punctuality and attendance at all scheduled times

  • Remain positive and professional in all customer interactions

  • Access company and client resources provided to accurately handle the call

  • Flexibility to cross train as requested


Pay & Benefits


  • Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

  • Work hours - 8:00am-6:00pm (CST) ; Work Days Mon-Fri & Every Other Sat 8a-1p

  • Paid Training - typically 2 weeks from 8:00am-5:00pm Mon-Fri (CST)

  • Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance


The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. Click here to read the full description.


Not Your Ordinary Call Center.TM


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