Customer Support Representative (Work From Home)

[Customer Service / Remote] - Anywhere in U.S. / Competitive Salary + Benefits - As a Customer Support Rep you'll: Be the face of the company and the voice of the customer; Provide frontline support for end-users, helping them to navigate Newsela.com, clearing confusion on site tasks, and alleviating frustration for user pain points; Lead the charge in collecting information and trends from the user experience, and using it to influence product, implementation, and integrations; Use a state of the art customer relationship management tool that enables you to document the customer's interaction and follow the journey from start to finish...Hiring Fast >>