Referral Intake Coordinator - Remote

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business, including its risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs. Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com.



We are seeking a full-time, remote Referral Intake Coordinator. The primary responsibility is receipt and timely entry of referrals as well as communication with treating physician and/or client to obtain additional information or authorization to process the referral. Precise data entry and attention to detail are crucial in this role



Responsibilities:

• Read, interpret & enter referral information


• Clear and concise communication with clients and providers


• Obtain and review medical documentation


• Identify any inconsistencies in referral verses medical documentation for proper scheduling of the referral.


• Assign referral to dedicated client scheduler


• Provide excellent customer service externally and internally through multiple means of communication i.e. phone calls and emails


• Perform additional support functions as needed

Qualifications:

• High School Diploma or GED


• Preferred Customer Service in medical field a plus


• Experience in a medical office with exposure to worker’s comp a plus


• Accurate data entry


• Attention to detail


• Able to multi-task


• Organizational skills


• Problem solving & analysis


• Ability to utilize multiple systems to complete duties


• Proficiency in all MS Office & computer application systems


• Excellent verbal & written communication skills

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.