Remote Call Center Rep

Remote Call Center Position

Description:

Looking for someone with call center or customer service experience to answer inbound calls providing education, enrollment, and helpline services for the State of Michigan.

• Needs good verbal and written communication
• Fully remote
• Monday to Friday (8am-5pm)
• $15.00 an hour
• Must be local to Flint, MI/Lansing, MI

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal, applying for benefits, connecting with community partner organizations, and account/password resets. Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.

Skills:

• Customer Service
• Call Center
• Customer service oriented
• Microsoft office, Email
• Customer service call center
• CSR, phones
• data entry
• high volume calls
• Typing

Additional Skills & Qualifications:

Must have:

• Feel comfortable working on a computer and the ability to use dual monitors
• 25 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
• They will have to talk and type at the same time (real time) while taking calls
• Great communication both verbal and written
• Clear and articulate speech as this position is over the phone
• Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
• Shift flexible

Experience Level:

Entry Level

Apply Now ! Send questions with resume to [email protected]

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address today s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.