ARC Service Specialist - Remote

HUB International Remote
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December 5, 2022
HUB International
Minneapolis, Minnesota
FULL_TIME
Hi we're HUB . We are proud to be ranked 5th among the world's largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.


We are currently hiring a FT Permanent Service Specialist . This position is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.


ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team for HUB International. The ARC's customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.


What You'll Do


  • Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level
  • Respond to emails from Operations requesting assistance with Accounting related questions or issues.
  • Research what went wrong
  • Determine assistance needed and follow the path to resolution
  • Follow up to make sure end-result is obtained
  • Work with the Accounting units to ensure that requests are completed
  • Assure that fields are completed correctly and timely in the ARC ticketing system
  • Duties as otherwise assigned


What You Bring To Our Team


  • High School Diploma Required
  • 2+ years of experience in insurance accounting or 3+ years as a Commercial Lines Account Manager for Hub
  • Strong understanding of Epic and it's workflows
  • Excellent verbal and written communication skills
  • Strong Customer Service Skills and enjoy working with people
  • Understand that teaching someone how to find the answers is more important than just providing the answer
  • Strong critical thinking and problem-solving skills
  • Have a good eye for detail
  • Be able to work independently and provide results
  • Ability to work well with a remote team


What's in it for you?


  • A leadership team focused on caring for and developing our team
  • Competitive compensation
  • Customizable flexible benefits & Retirement matching program
  • Generous PTO package - vacation, holiday, sick, and personal time off
  • Growth potential - HUB is constantly growing and so can your career!
  • Ongoing personal and professional development opportunities
  • Comprehensive wellness programs
  • This position is eligible for full-time remote work


Department Accounting & Finance


Required Experience: 1-2 years of relevant experience


Required Travel: No Travel Required


Required Education: High school or equivalent


Hi, we're HUB.


In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.


When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.


And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.


About HUB International


Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit .

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