ARC Service Specialist - Remote
HUB International
Remote
arc
remote
accounting
team
insurance
arc
people
teaching
finance
calls
assistance
high school
remote
December 5, 2022
HUB International
Minneapolis, Minnesota
FULL_TIME
Hi we're HUB . We are proud to be ranked 5th among the world's largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.
- Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level
- Respond to emails from Operations requesting assistance with Accounting related questions or issues.
- Research what went wrong
- Determine assistance needed and follow the path to resolution
- Follow up to make sure end-result is obtained
- Work with the Accounting units to ensure that requests are completed
- Assure that fields are completed correctly and timely in the ARC ticketing system
- Duties as otherwise assigned
- High School Diploma Required
- 2+ years of experience in insurance accounting or 3+ years as a Commercial Lines Account Manager for Hub
- Strong understanding of Epic and it's workflows
- Excellent verbal and written communication skills
- Strong Customer Service Skills and enjoy working with people
- Understand that teaching someone how to find the answers is more important than just providing the answer
- Strong critical thinking and problem-solving skills
- Have a good eye for detail
- Be able to work independently and provide results
- Ability to work well with a remote team
- A leadership team focused on caring for and developing our team
- Competitive compensation
- Customizable flexible benefits & Retirement matching program
- Generous PTO package - vacation, holiday, sick, and personal time off
- Growth potential - HUB is constantly growing and so can your career!
- Ongoing personal and professional development opportunities
- Comprehensive wellness programs
- This position is eligible for full-time remote work
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